APO and FPO Address: Due to UPS and FedEx Restrictions, our current shipment regulations do not allow shipments to U.S. Military addresses such as APO and FPO.
International Addresses: Due to our manufacturer agreements, we are not permitted to ship products to addresses outside the Continental US, Alaska, and Hawaii.
Shipping Time Lines95% of all orders get shipped within 1 or 2 business days upon payment. Please allow 3-7 business days for items which may not be in stock. Delivery time for UPS & FedEx ground is 3 to 6 business days.
All items over 100 lbs must ship by truck, please allow 3 to 7 days for truck deliveries. All truck shipments are curbside delivery; upgraded services such as lift gate and inside delivery can be purchased for additional costs. Please email for pricing on our sales@sjdiscounttools.com page.
Weekend and Holiday Shipping: S&J’s Discount Tools does not ship on weekends or holidays and these days do not count as part of the delivery time.
Refused or Unreachable DeliveriesIf the shipment is "returned to shipper", S&J’s Discount Tools will then credit the customer in less the 10% restocking fee and shipping and handling charges, including all items paid for that returns with those refused boxes. If not all items are refused then only the items received back will be refunded. All truck orders that are refused are subject a restocking fee plus return shipping fees.
Credit Card Charges
Before shipping any product Sjdiscounttools.com performs a credit card pre-authorization with the card holder’s credit card company to ensure the funds are available when the product is ready to ship. Final credit card charges will be processed upon shipment of your Sjdiscounttools.com order. Any additional or post order charges such as additional shipping, handling, or special delivery charges, which cannot be calculated via Sjdiscounttools.com online order checkout process, may be charged separately and may appear as a separate charge on your credit card statement. In the above limited cases, customer will be notified if additional charges need to be applied on the order.
Haz-Mat Handling Charge: Certain items are considered Hazardous Material and will not be able to ship via standard parcel service. On these items we will contact you prior to shipment to verify shipping method and costs. Some items are small and may not be cost effective to ship unless in bulk. We will be adding more detail to the items on the website to show what items are considered HazMat.
Sales Tax
Current tax laws exclude Sjdiscounttools.com from charging sales tax for any Internet orders placed outside the state of Ohio. If you are shipping your order to any address in OH State you will be charged the appropriate sales tax percentage for the address your order is being shipped to.
Return Policy
Since we are in business because of our customers, we try and resolve any problems or concerns that may develop during the purchase process. We want you to be satisfied with all merchandise purchased through Sjdiscounttools.com and ask that you carefully read our return policies below:
Sjdiscounttools.com offers a 14 DAY RETURN POLICY for products purchased directly from Sjdiscounttools.com on an approved case by case basis provided that the product is returned in the original "SEALED, UNOPENED BOX. Sjdiscounttools.com reserves the right to charge a 10% restocking fee on any merchandise returned. Sjdiscounttools.com will refuse any returned merchandise if items are not returned in the original “SEALED, UNOPENED BOX”. Customer is responsible for insuring each return and all carrier shipping charges on the return. Sjdiscounttools.com will not accept returns via any other carrier other than UPS or Fed Ex. Customer will e-mail the tracking number to sales@sjdiscounttools.com within 24hrs of return pickup. All items being returned must get a return authorization number within 14 days prior to being shipped back. There is a 10% restocking fee on returned orders. Shipping charges must be pre-paid otherwise shipments will be refused. All items will be inspected to insure the product is returnable. Once approved for return the credit card will be credited the cost of the item excluding the shipping charges. No returns will be accepted after 14 days of receipt. Customer assumes full responsibility for any return shipping. Please email us at sales@sjdiscounttools.com.
Receiving Incorrect Merchandise: Please email us at sales@sjdiscounttools.com and fill it out entirely. Please indicate in the “ANY ADDITITONAL INFORMATION” section the item code of the product you did receive. We will immediately take care of any miss-ships that are sent.
Defective or DOA Merchandise: In cases the item is defective the customer is responsible for return shipping. We realize that it is not the customers fault if a product is defective, but at the same time you have to realize that it is not our fault either if a product is defective -- we ship what our distributors & manufacturers provide us with. This is why we share the shipping costs associated with a return replacement. The customer will pay for return shipping, and we will pay to ship the replacement. We cannot offer our competitive low prices and absorb the full cost of handling return shipments. If you want to return a defective unit, for a refund the shipping and handling charges will be non refundable, and there will be a restocking fee.
If the item appears to have obvious damaged by the carrier, immediately tell the driver you do not want to receive this package or email us at sales@sjdiscounttools.com so we can file a damage claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged and if they are damaged refuse the package. If the item appears to be damaged straight from the manufacturer, please email us at sales@sjdiscounttools.com. Please make sure to provide your order number. Before we reship or refund the claim with the courier must be resolved.
Cancellations Pre-Shipping Cancellations for In-Stock Orders:Most orders placed with Sjdiscounttools.com that are "in-stock" usually ship same day or next day. Because of this, Sjdiscounttools.com does not guarantee pre-shipping cancellations on any order ('s) with "in-stock" items. Email us at sales@sjdiscounttools.com as soon as possible. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order.
Pre-Shipping Cancellations for "Backordered" Items:
Privacy Policy
At S&J’s Discount Tools we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.How does S&J’s Discount Tools protect customer information?When you place orders or access your account information, we offer the use of a secure server powered by Yahoo. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.S&J’s Discount Tools does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but if you prefer to be removed from this list, please send us an e-mail stating so at sales@sjdiscounttools.com. If you use more than one e-mail address to shop with us, please list all of them in your e-mail.Copyright
All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on this Sjdiscounttools.com, and the selection, coordination, and arrangement of such content, are owned by Sjdiscounttools.com, to the fullest extent provided under the Digital Millennium Copyright Act of 1998 "DMCA", as well as international copyright laws. Except for being provided, nothing contained herein shall be construed as conferring upon you any license or right under any copyright, trademark or service mark of Sjdiscounttools.com or any third party.
Under domestic and international copyright laws, you are expressly prohibited from copying, reproducing, distributing, transmitting, or modifying this information for commercial purposes. You are further prohibited from copying any information provided herein and from providing a link to this site from your own site or any other third party site, without the express written permission of Sjdiscounttools.com.
Any documents, comments or other materials, and any ideas or information contained therein, sent to Sjdiscounttools.com by email or otherwise materials shall be deemed to be non-confidential. Sjdiscounttools.com shall have no liability or obligation of any kind with respect to such Materials and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the Materials to others without limitation.
