Contact Us

Thanks for stopping in and browsing our store. We try to provide quality products at a competitive price. If there is something special you are looking for that is not seen, please feel free to e-mail us to see if we can help you locate it. Thanks again.

For any large orders please email or call for shipping quote or questions.

Due to the large number of products we carry, please refer all technical questions to our customer service email. Our operators are not trained to answer product questions.

To place orders over the phone Mon-Fri 9am-9pm, please email us for the toll free number. This number is only for placing orders. If you have questions about products or stock inquires please email customer service.

For all other inquiries please email customer service.

Fax Number: 1-877-907-0041

Customer Service: You can e-mail our customer service desk 24 hours a day.

S&J's Discount Tools
2892 Prairie Dr.
Lewis Center, OH 43035

Fax: 1-877-907-0041

Shipping Time Lines

95% of all orders get shipped within 1 or 2 business days upon payment. Please allow 3-7 business days for items which may not be in stock. Delivery time for UPS & FedEx ground is 3 to 6 business days.

All items over 100 lbs must ship by truck, please allow 3 to 7 days for truck deliveries. All truck shipments are curbside delivery; upgraded services such as lift gate and inside delivery can be purchased for additional costs. Please email for pricing on our customer service page

All refused orders are subject to a restocking fee. All truck orders that are refused are subject a restocking fee plus return shipping fees.

PURCHASE ORDER INFORMATION

 If you would like to pay with a Purchase Order, please read our purchase order requirements.

DAMAGED ITEMS

Please inspect all packages before accepting delivery. If item is damaged please contact us within 3 days of receipt to acquire an RMA number. A replacement for the damaged item will be sent once damaged item is returned.

BACK ORDERS

All orders will be shipped as complete as possible and any back orders will be shipped automatically with no extra expense.

CANCELLATIONS

All order cancellations must be emailed to customer service, orders that have already shipped cannot be cancelled and are subject to a re-stocking fee.