Thanks for stopping in and browsing our store. We try to provide quality products at a competitive price. If there is something special you
are looking for that is not seen, please feel free to e-mail us to see if we
can help you locate it. Thanks again.
For any large orders please email or call for shipping quote or questions.
Due to the large number of products we carry, please refer all technical
questions to our
customer service
email. Our operators are not trained to answer product questions.
To place orders over the phone Mon-Fri 9am-9pm, please email us for the toll
free number. This number is only for placing orders. If you have questions about
products or stock inquires please email
customer service.
Monday through Friday from 9am to 9pm Eastern Time
For all other inquiries please email
customer service.
Fax Number: 1-877-907-0041
Customer Service: You can e-mail
our customer service desk
24 hours a day.
S&J's Discount Tools
2892 Prairie Dr.
Lewis Center, OH 43035
Fax: 1-877-907-0041
Shipping Time
Lines
95% of all orders get shipped within 1 or 2
business days upon payment. Please allow 3-7 business days for items which may
not be in stock. Delivery time for UPS & FedEx ground is 3 to 6 business days.
All
items over 100 lbs must ship by truck, please allow 3 to 7 days for truck
deliveries. All truck shipments are curbside delivery; upgraded services such as
lift gate and inside delivery can be purchased for additional costs. Please
email for pricing on our customer service page
All refused orders are subject to a restocking fee. All truck orders that are refused are subject a restocking fee plus return shipping fees.
PURCHASE ORDER INFORMATION
If
you would like to pay with a Purchase Order, please read our
purchase order
requirements.
DAMAGED ITEMS
Please inspect all packages before accepting delivery. If item is
damaged please contact us within 3 days of receipt to acquire an RMA number. A
replacement for the damaged item will be sent once damaged item is returned.
BACK ORDERS
All orders will be shipped as complete as possible and any back orders will
be shipped automatically with no extra expense.
CANCELLATIONS
All order cancellations must be emailed to
customer service,
orders that have already shipped cannot be cancelled and are subject to a
re-stocking fee. |